You must be sure that simple measurements aren’t misleading; that they reveal the truth, rather than obscure it.
How often in our work – and in all our relationships, for that matter – do we neglect to articulate what it is we expect of ourselves and of others?
The adage that “it’s lonely at the top” has a lot of truth to it. Nobody understands your problems, and there’s no one you can discuss them with. Except here.
The more profitable business decision every time is to spend the few extra dollars that it takes to provide superior customer service.
Are you the owl or the pussycat? Either is fine – having both in your organization is ideal – but being aware of the importance of balanced roles in any business is critical.