The more profitable business decision every time is to spend the few extra dollars that it takes to provide superior customer service.
Are you the owl or the pussycat? Either is fine – having both in your organization is ideal – but being aware of the importance of balanced roles in any business is critical.
Ten things a day: Whatever you are facing, saving a business in trouble, or even just improving an already-successful business, it’s great advice.
From 52 accidents in one year to zero accidents for over 1,300 days. How I changed the safety culture at my small manufacturing company.
Culture changes are much more complicated than they seem. Why? It’s simple: a culture is pervasive. It’s in every nook and cranny of an organization, and it has deep roots.