None of us can be expert in every aspect of every job we tackle; it’s essential that we recognize this.
You must be sure that simple measurements aren’t misleading; that they reveal the truth, rather than obscure it.
How often in our work – and in all our relationships, for that matter – do we neglect to articulate what it is we expect of ourselves and of others?
The adage that “it’s lonely at the top” has a lot of truth to it. Nobody understands your problems, and there’s no one you can discuss them with. Except here.
The more profitable business decision every time is to spend the few extra dollars that it takes to provide superior customer service.